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What Would You Do?

I worked two jobs back home, one of them being the Colts ProShop. It was my first retail job so everything was new – I like to believe that I caught on quick until one day when a lady had something to return …

The woman came up to the register with a jersey and the receipt, needing to get a refund because it didn’t fit the person she had bought it for. I will never forget this because I could have easily lost my job that day. The jersey was priced at $150 so, you’d think this would be simple, she wanted the money back – plain and simple. Little did I know, there were an extended amount of steps to this process. Long story short, I ended up giving the woman $300 back. Something didn’t seem right but went ahead and handed over the money. Luckily for me, the lady came back and let me know that I had actually doubled the amount. She returned the cash saying, “It wouldn’t have been right for me to keep the extra cash”.

How often does this happen? Where someone actually points out the fact that they received too much money back. Not often enough but I guess it depends on how much change the cashier mistakenly gives you. I know that sometimes we don’t even think about it and just put the money away after having it handed to us, but have you ever known that you received too much and not informed the cashier? We had some great feedback from listeners this morning that you can check out here –> The Clear 99 Facebook Page <– and let us know what you would do if you were in that position. Remember, there are a lot of factors that play into this.


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